Effective Date: 18th June 2025

1. Introduction

WeguGo is committed to protecting your personal data and complying with the Data Protection Act, 2019 of Kenya. This policy explains how we collect, use, store, and share your personal information when you use our platform.

2. Information We Collect

• Personal identifiers such as name, phone number, and email address
• Location data (with consent)
• Transaction and order history
• Device and browser information

3. Legal Basis for Processing

We process your data based on:

• Your consent
• Performance of a contract (e.g. food delivery)
• Legitimate interests (e.g. service improvement)
• Legal obligations

4. How We Use Your Information

• To process and fulfill orders
• To communicate with you regarding your account or order
• To improve our platform and user experience
• To ensure security and prevent fraud

5. Sharing Your Information

We may share your information with:

• Merchants you place orders with
• Delivery providers (if applicable)
• Third-party service providers who help us operate WeguGo
• Regulators, if required by law

6. Your Rights

Under Kenyan law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Withdraw consent at any time
• Request deletion of your data
• Object to the processing of your data

7. Data Retention

We retain your information only as long as necessary for the purposes outlined above or as required by law.

8. Cross-Border Data Transfers

If your data is transferred outside Kenya, we ensure appropriate safeguards are in place as required by the Data Protection Act.

9. Cookies and Tracking

We may use cookies to improve site functionality and user experience. You can manage your cookie preferences in your browser settings.

10. Security Measures

We implement reasonable technical and organisational measures to protect your personal data from unauthorized access, loss, or disclosure.

11. Changes to This Policy

We may update this policy. Any significant changes will be posted on this page and, where appropriate, notified to you by email or within the platform.

12. Contact Us

To exercise your rights or ask questions, please visit our Contact Us page.